Effective Date: June 11, 2025
Smokies App, LLC (“Smokies App,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.smokiesapp.com (“Website”).
By using the Website, you consent to the practices described in this Privacy Policy.
We may collect the following categories of personal information:
When you interact with the Website — such as by signing up for release updates, joining our email list, or contacting us with business inquiries — you may provide us with:
Name
Email address
Phone number
We use the following third-party tools to collect information about your use of the Website:
Google Analytics: collects information such as your IP address, browser type, referring/exit pages, and interactions with the Website. This data helps us analyze Website traffic and improve user experience.
RB2B: collects business-related insights about Website visitors based on IP address to help us understand business interest in Smokies App.
We do not link automatically collected data with personal information you provide voluntarily.
We use the information we collect for the following purposes:
To communicate with you regarding our app release, product updates, or marketing communications if you have opted in.
To respond to business inquiries and requests.
To analyze Website traffic and usage trends.
To enhance and improve the Website and our marketing efforts.
We do not sell or rent your personal information to third parties.
We may share your information with trusted service providers who assist us in operating the Website, such as Google Analytics and RB2B. These service providers are authorized to use your information only as necessary to perform services on our behalf.
We may also disclose your information if required to do so by law, or if we believe such disclosure is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
The Website uses cookies and similar technologies to support Google Analytics and RB2B functionality. You may configure your browser to reject cookies, but doing so may limit your use of certain Website features.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
We take reasonable administrative, technical, and physical measures to safeguard your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure.
The Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
You may opt out of receiving promotional communications from us by using the “unsubscribe” link in our emails or by contacting us at the email address below.
You may also request access to, correction of, or deletion of your personal information by contacting us.
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically to stay informed about our privacy practices.
If you have any questions about this Privacy Policy or our data practices, you may contact us at:
Smokies App, LLC
Email: info@smokiesapp.com
Smokies App (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your personal information when you use the Smokies App (the “App”). By downloading, registering for, or using the App, you agree to the collection and use of your data as described in this policy.
Contact Details: Name, email address, phone number, mailing address (city, state, ZIP code).
Account Information: Username, password, profile photo, user preferences, saved businesses and favorites.
Communications: Messages you send via in-app chat or AI assistant, support requests, feedback.
Location Data: GPS-based check-ins, geofence events to verify proximity to businesses, user-initiated location queries.
App Usage: Feature usage, screen views, session durations, button clicks, navigation paths.
AI Interactions: Search queries, conversation logs with AI assistant (used for recommendations).
Deals and Engagement: Places visited, coupons viewed and claimed, challenges joined and completed.
Third-Party Analytics: Data collected via PostHog (e.g., user behavior events, aggregated engagement metrics).
Device Identifiers: Device type, model, operating system version, unique device identifiers.
Network Information: IP address, mobile network carrier, browser type (if applicable).
We may use cookies, local storage, and similar technologies to store your preferences, session information, and to improve the App’s functionality.
Provide and Personalize Services: To register accounts, authenticate users, remember preferences, and deliver personalized content and recommendations.
Communication: To send transactional emails (e.g., account verification, password resets), and, if you opt in, marketing emails and SMS messages about promotions, new features, and events.
Analytics and Improvements: To analyze App usage, track performance, detect bugs, and improve the App’s features.
Reporting and Insights: To generate anonymized, aggregated reports on user behaviors (e.g., popular deals, geographic trends) without linking back to individual users.
Safety and Security: To detect and prevent fraud, enforce our terms, and ensure the App’s security.
We do not sell your personal information.
With Your Consent: We may share data when you request a feature that involves a third party (e.g., social login providers).
Service Providers: We may share information with vendors who perform services on our behalf, such as PostHog for analytics, cloud hosting, email and SMS delivery platforms.
Legal Requirements: We may disclose data to comply with legal obligations or to protect our rights, property, or safety.
We retain your personal information for as long as necessary to provide the App and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Anonymized or aggregated data may be retained indefinitely for internal analytics.
Account Settings: You may review and update your personal information at any time via the App’s settings.
Location Permissions: You can control location access through your device settings; disabling location may limit certain features.
Communications Opt-Out: You may opt out of marketing emails and SMS at any time by following unsubscribe instructions.
Data Deletion or Export: You can request deletion or export of your personal data by contacting us.
The App is not intended for users under the age of 13. We do not knowingly collect information from children under 13.
We implement reasonable administrative, technical, and physical safeguards to protect your data.
However, no method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
If you are accessing the App from outside the United States, your data may be transferred to and processed in the U.S. where our servers are located. By using the App, you consent to such transfers.
We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via the App or email, and the updated policy will indicate the date of revision.
If you have questions or concerns about this Privacy Policy, please contact us at:
Smokies App Support Email: info@smokiesapp.com
This Data Deletion Policy describes how you can request deletion of your personal information, how we process such requests, and your rights regarding data erasure.
We comply with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). You may exercise your rights under these laws.
To request deletion of your personal data, send an email to info@smokiesapp.com from the email address associated with your Smokies App account.
Your email must come from the same address used to register your account and include a clear statement requesting deletion of all your personal information.
We will verify your identity within 7 business days of receiving your deletion request to protect your privacy and prevent unauthorized requests.
Verification may include:
Responding from the email address on file
Providing additional account details (e.g., username, date of last login)
Upon verification, we will delete all personal information we hold about you, including:
Contact details (name, email, phone, address)
Account settings and preferences
Location history, check-ins, and geofence data
AI conversation logs and searches
Deals claimed and challenge history
Cookies and device identifiers
Anonymized or aggregated data used for analytics and reporting will remain, as it cannot be traced back to you.
We will acknowledge your request within 7 business days.
We will complete data deletion within 30 calendar days of verifying your identity (the start date is the date we complete identity verification), unless a legal exception applies.
After completing the deletion, we will send a confirmation email.
If certain data cannot be deleted due to legal or technical reasons, we will inform you and explain why.
We may retain certain information if required by law or legitimate business purposes, such as:
Transactional records for tax or accounting compliance
Information necessary to resolve disputes or enforce agreements
Data needed for fraud investigations or legal holds
Retained data will be securely stored and used only for permitted purposes.
If you believe your data has not been properly deleted, you may contact us for review at info@smokiesapp.com.
We will review and respond to appeals within 14 business days.
We may update this policy to reflect changes in legal requirements or our practices. The latest version will be posted on our website with the revision date.
Questions? Email us at info@smokiesapp.com.